FREQUENTLY
ASKED
QUESTIONS
FAQ's
Do I need a referral for physical therapy?
No. In the state of Ohio, you may see a physical therapist without a referral for physical therapy. An assessment and plan of care may be provided to your physician upon your request. If, within 30 days, we do not see progress or are concerned that you need further evaluation, we will refer you to an appropriate provider.
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A referral is never needed for a wellness or sports performance visit.
What should I expect on the first day?
We will review your medical history, current pain or injury, sports, activities, and training program. We will perform a comprehensive examination and an initial home exercise program. Wear comfortable clothing that will allow you to move easily. Wear shorts if we are examining your knee and/or a tank top if examining your shoulder.
How long are the appointments?
Plan to spend 50-55 minutes at each appointment.
Can I use my HSA card?
Yes! If your card is tied to a major credit card company, we can accept this as payment for your visits. We can provide a Superbill, upon request, to submit to your insurance.
Why choose a cash-based practice for your care?
It’s no surprise that we get this question a lot and it is one that we are happy to answer. Quite simply, it’s YOU. Our mission at Prime Physical Therapy & Sports Performance to provide high-quality, comprehensive care that is tailored to your individual needs, goals, and lifestyle. To learn how a cash-based practice works for you, please visit Our Practice Model.
How do I know if my insurance will reimburse me for my physical therapy visits?
Call the number on the back of your insurance card to ask about your out-of-network benefits for physical therapy and the requirements for reimbursement. We are happy to provide a form called a superbill to submit to your insurance. A few questions you may want to ask when you call about your insurance coverage:
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Do I have coverage for out-of-network physical therapy services?
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What is the percentage of reimbursement?
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How many visits are reimbursed?
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Do I need prior authorization before beginning services?
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Do I need a referral from my physician? (While it is not required in Ohio, some insurance companies require a referral for reimbursement.)
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What paperwork or forms do I need to submit and where can I find them?
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Where do I submit any necessary paperwork or forms?
What is your cancellation policy?
Prime Physical Therapy & Sports Performance is committed to providing exceptional, one-on-one care for our valued patients. We kindly ask you to call before 3:00 pm the day before your scheduled appointment if you need to cancel. A fee of $50 will be charged for an unnotified, missed appointment. Additionally, we ask you to arrive on time for your appointment so that we can give each patient undivided care. If you are late, your session may be shortened accordingly.14